Apple Reviews

How about to spend 1000+£ in a shinny new iPhone 13 Pro and not be able to charge it? This company is a joke! Just received a lightning to USB type C cable, what that for?????? Why not give just the bloody lightning with a normal usb so I can connect in anything???

I hate apple. Expecting a message from my daughter to know if she has got to her destination safe and they have have stopped it, asking me all these questions. I hate apple and can’t wait to get another tablet or a tower computer, without their interference. I hate apple

If I could give apple a 0 star review I would for the customer service I just received! The most useless company I have ever contacted, spent 30 minutes for the advisor to take me round in circles mansplaining things to me I already knew and confusing the living crap out of me! when confronted about this and actually asking them to actually do their job, the advisor got defensive and saying things “I’m only here to give advice” and asked why I turned off my screen share. Did not feel comfortable with the experience I had and it did not resolve my issue. They tried to direct me to an article about how you can’t access your locked notes without a password instead of helping… bloody useless, just money grabbing company. Will be the last time I’m with apple for sure

Terrible customer serivce!

Ordered an Iphone 13 pro and Airpods Pro. The Iphone was fine but the airpods had a charging problems. I contacted the Apple Support and they gave me a new pair after 12 Days. Very good overall

I I ordered a apple air of Mac computer on July 18 at about 3 am they canceled my order and they had to 630 to deliver it to me and They ended me a email at 3 AM saying that couldn’t deliver my order so they canceled my order order but they can’t give me my money back from 3 to 5 days on my credit card so you want to take my money making interest to your stock market where my money is floating around for three days but you only want to give me $34 back so when I asked for a case to go with it the manager says she can’t do that that’s not negotiable I said well Apple made the mistake with the driver that didn’t want to pick up the item to deliver it so it’s not my fault so this is how you lose your Apple customers send them to another customer to another name brand so I am very dissatisfied with my service at Apple because management could not make a decision to give me a free case for my tablet that I ordered she didn’t want to give me the two adapters and the case so to apple is not worth $100 to keep a customer that spends $3000 with him every 2-3 years and when it comes to DoorDash I wouldn’t have DoorDash take a dog to I know now to never use DoorDash service

I ordered 2 iPhone 12's and the REQUIRED new charger for each at the same time. I received one phone 3 business days later (after being told they would ship out the same day and I would get the phones next business day). The other phone and the 2 chargers arrived the next day. I tried to set up the first iPhone the day I got the other phone and chargers, which was a week ago today. I spent over 8 hours on the phone and in chats with Apple and Verizon. Each one of them said the inability to set up the phone was the fault of the other vendor. At about 1:30 am the following day, Apple agreed that the phone was the problem and I should return it. They sent a return label and I sent it back via Fed-ex that same morning. The customer service rep assured me that when Apple got the phone back they would send out a new phone the same day. They got the phone yesterday and still cannot tell me when it will ship. Also, they said it may be up to a week before I can get it.... but to keep watching my email. I have been an Apple customer for over 15 years and this is how loyal customers get treated. I once had a similar problem with an iPhone I got from Verizon... Once Verizon determined the phone was a problem, they promptly sent me a new phone and I was allowed to return the defective phone in the box in which I received the new phone. A world of difference in customer service. I gave Apple a one star rating, because a zero star or negative star rating was unavailable.

Purchased two sets of Earbuds from Costco. One worked, the other wouldn't charge. Called Apple support twice before sending back for repair. Still wouldn't charge after getting them back. Called support again and spent 45 minutes on the phone with two people. they wanted to charge my credit card double the amount paid for me to send back again. I have been a long time customer of Apple and have purchased many thousands of dollars from them but didn't realize how bad their support is.

Attended appointment at Apple store today with the intention of restoring my daughters iPhone, the tech guy we saw was very helpful in trying to restore the device unfortunately he was unable to do it and told us the phone was completely broken and couldn’t be fixed and should be replaced… we thanked him for his time and left the store. On the way home we called into a mobile phone repair shop the guy in the shop diagnosed the fault instantly and gave us a price of £35 to fix the fault and repaired it in front of us within ten minutes… it seems Apple just wanted to sell us a new phone than repair the one we had.

I purchase Mac Pro 13 in July 2014 and just after I registered it with the upcoming July Cal Bar exam and download the exams, the Wi-Fi stopped working. I called for technical support but the technician could not fix it. He scheduled a reservation for me with an Apple store in Berlinggame to bring in for repair. Unfortunately it confirmed the Wi-Fi problem is irreparable, and the hard drive needs to be replaced, but Apple no longer makes replacement parts for that model. So this Mac Pro, can no longer have Wi-Fi. I was seeing red at the store, thinking I was ripped. I spent almost $1400 for it, now it’s in the eight year, and at this critical moment the Wi-Fi crushed and Apple could not repair it. I don’t think I will buy any Apple products from now on. They are expensive, though look fancy, some are potentially defective.

I ordered an iPhone 13 Pro after getting an email from Apple to state that I could get money off the phone if I traded in my current iPhone X , also I could get it 0% interest free credit as they have a loan partnership agreement with Barclays.
The phone was due the next morning, buzzer goes I buzz the delivery driver into my building and I hear him come in, I go downstairs to meet him and he’s not there but the box is on the floor, I pick it up , it’s totally empty . Either the driver stole the phone or or was stolen at the DPD depot . Long story short I reported it immediately to Apple to tell them that the phone was not delivered just an empty box and to point out that on their email it says that customers will have to sign for deliveries. Even though that policy was not followed Apple have closed the case. The only thing they were interested in was getting the police crime reference number I assume so they can claim on their insurance. I am left paying a £900 loan to Barclays for a phone that doesn’t exist . The appalling thing is they are a tech company they can see that my data has not transferred over to the new phone because I don’t have it !!!! I’ve been an Apple customer for over 20 years. Apple defraud their customers plain and simple . I’m pursuing the legal process but it’s disgusting this multi billion $ company treats customers like dirt . Once I get this resolved I won’t ever be an Apple customer ever again ! Just to be clear the Metropolitan police told me this happens all the time so Apple have taken a commercial decision to make their customers pay instead of doing something about what is happening with their subcontractor DPD.

I overwrote my Apple ID. However, all has been explained. I followed all instructions (I refrained to do the auto lock reset because it took 7 hours on the laptop to have all reinstalled. I had to go to the apple store because nothing was working anymore.) For this reason, I do not want to proceed with my iPhone.

I was told to be able to use my original Apple ID, however, it is not working. It is ridiculous. I have a case number and called several times the support and I am pushed to wait and wait. I reset all and the original Apple ID is still not working.

I assume that I do not spend enough money, therefore no more support is received. Very frustrating and very disappointing.

such a bad support

As excellent apple products are the customer support and help is dreadful. Have been with apple for as long as can remember. The same problem with Apple Watch persistent for 6 month. They blame the iOS fix. My fitness is very important i means the world to me. After today asked for a different team member to resolve. Apple support never knew that the watches they actually make are waterproof. The team are based in poor areas with language barriers. Apple support ? a change if thoroughly needed and wanted. With owning phone, watch, MacBook and Apple TV. It’s an awful moment.

I purchase Mac Pro 13 in July 2014 and just after I registered it with the upcoming July Cal Bar exam and download the exams, the Wi-Fi stopped working. I called for technical support but the technician could not fix it. He scheduled a reservation for me with an Apple store in Berlinggame to bring in for repair. Unfortunately it confirmed the Wi-Fi problem is irreparable, and the hard drive needs to be replaced, but Apple no longer makes replacement parts for that model. So this Mac Pro, can no longer have Wi-Fi. I was seeing red at the store, thinking I was ripped. I spent almost $1400 for it, now it's in the eight year, and at this critical moment the Wi-Fi crushed and Apple could not repair it. I don't think I will buy any Apple products from now on. They are expensive, though look fancy, some are potentially defective.

I wish I could give 0 start for their customer service. I purchased a watch I believe on 7/04/2021 and returned it on 7/13/2021 and they kept charging me for apple care for that watch. If I returned the product then why would I be needing for apple care for that product. The apple care should have been canceled with that product. When I reached out to them they said sorry my ass. You guys are robing my bank all you can say sorry. Someone help me understand was it fair that they did this to me and did not returned my money for 1 year.